Supported by the Civil Service Insurance Society Charity Fund, the National Visitors Network (NVN) is our home befriending service and one of our flagship services.

It offers companionship to any CSRF beneficiary (retired civil servant, partner or dependant) by way of a home visit. The first visit is arranged through us with one of our trained volunteers, it’s a social call in the person’s own home; a chat over a cup of tea.  They then decide between the two of them how often they’d like the visits to take place.  They usually last around an hour each time. Our volunteers are not able to assist with domestic tasks, money or personal care, visits are purely for a social purpose to help relieve isolation and loneliness.

The service launched in March 2013 and is now available throughout the country and has provided nearly 5,000 home visits since it started.

Tackling a national issue
Age UK figures on the subject of loneliness show that half of all people aged 75 and over live alone, and 1 in 10 people aged 65 or over say they always or often feel lonely; that’s just over a million people. Shockingly, half of all the older people they surveyed consider the television their main form of company.

If you would like to receive a visit, become a visitor or find out more you can give us a ring (all calls treated in strictest confidence) on 020 8691 7411 or email: [email protected]